After getting home yesterday from being out I was informed that the door on our 18 month old microwave would not open. It is a built-in microwave so replacing it was not as easy as running to Walmart and buying another one. Since I knew it was out of warranty I decided to crack it open to see if I could fix it.
inside I found that the part that is in between the button that you push to open the door and the door “claw” was broken. I tried several different combinations of pins and tie straps and got it partially working but I knew it wouldn’t last long.
This morning the wife and I drove to Home Depot, Lowes, Ikea, and a local appliance dealer and nobody had anything even similar to what we had in stock. They could order the same unit or something similar but prices started at the $250’s and went up from there. The soonest that anyone could get one in was 2 weeks. I looked online and I could get one in a week.
In a stroke of guinness I called a local appliance parts dealer to see if they could order the broken part. To my amazement they had the part in stock. The only catch was it was $65! SIXTY FIVE DOLLARS for a piece of plastic that I am sure cost a whopping $0.15 to make. I swallowed my pride and went and paid $65 for the official piece of plastic from Whirlpool.
The good news is that the part has a lifetime warranty so if it breaks again I am not out any more money. The other plus side to this is that I am only out $65 as opposed to to $250+ for a new microwave. The last piece of good news is that we now have a working microwave and thus everyone is happy.
I tell you, I have felt ripped off before but I think this tops the cake. Thanks Whirlpool, you really know how to stick it the consumer. I have to tell you, I don’t think I will be buying another product from you again 🙁 .
Here’s info for anyone else that may find themselves with the same issue:
- Brand: Whirlpool
- Model #: GT4175SPB-2
- Issue: Door won’t open when you push the button
- Cause: Broken knob on push bracket
- Replacement part #: 8205451
- Where you can buy it: www.1stsourceparts.com
- Price (as of writing):$72.50 w/tax/warranty
P.S. I am going to try and tweet Whirlpool to see if they can explain this crazy pricing.